Policies

Need to change or cancel an appointment?

We have a 24-hour cancellation or reschedule policy. If it is under the 24-hour time period then a $40 fee will be required before rescheduling another appointment which can be paid via Apple Cash, Zelle, or Venmo.

Running Late?

All Appointments have a 15-minute Grace Period after their appointment start time. If you're running behind, please contact me as soon as possible to communicate your arrival time. Otherwise we will have to reschedule appointment and it will incur the Last-Minute-Cancellation fee.

Fleas

If pet has any fleas during groom or we find fleas while bathing them, the appointment will incur a mandatory flea-bath charge of $20 to insure any fleas that enter the salon immediately get taken care of. We do not want anyone passing them around. We will notify all clients of requirement of service if needed. We offer flea shampoo for the different needs of our clients in case of sensitivity, but we must be notified of sensitivity by owner.

Last-Minute-Cancellation/No-Show Policy

Respecting both your time and ours, Happy Paws Pet Grooming kindly requests a 24-hour notice for any appointment changes. Failing to do so will incur a Last-Minute-Cancellation/No-Show fee, set at 50% of the regular service amount, or a minimum of $40. Please note that these fees may double during the week leading up to Thanksgiving and Christmas. We empathize with unforeseen emergencies and will happily waive these charges in such emergency cases. I appreciate your understanding and communication.